Vee Healthtek’s Assessment Partner
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Position Summary
The Client Success Director is an executive responsible for driving new business growth and expanding market share within our existing client base. This role focuses on expanding VHT’s services within new clients, developing strategic and tech-enabled solutions/services, and delivering revenue targets. The Client Success Director will define and execute sales strategies, generate individual sales pipeline, and ensure alignment with operational capabilities to deliver sustainable growth throughout our existing client base.
Sales Strategy & Execution
Develop and execute a comprehensive sales strategy to drive new services within our existing clients.
Establish annual and multi-year revenue targets and ensure achievement through disciplined pipeline management
Identify target services, verticals, and service offerings to maximize growth opportunities
Monitor market trends, competitive landscape, and payer dynamics to inform strategy
Business Development & Client Acquisition
Lead enterprise-level Client Success efforts, including large, complex RCM modular and end to end services outsourcing
Develop and maintain executive relationships with key decision-makers (CFOs, Revenue Cycle Leaders, CEOs) within our client base
Oversee the full sales lifecycle from generating opportunities through new Statement of Work (SOW) execution
Partner with marketing to drive demand generation and brand positioning
Pipeline & Forecast Management
Maintain a robust, accurate sales pipeline with visibility into short and long-term opportunities
Drive forecasting accuracy and reporting to executive leadership
Implement sales processes, tools, and CRM best practices to improve efficiency and transparency
Cross-Functional Collaboration
Partner with Client Delivery and Implementation teams to ensure seamless handoff and new SOW services
Align sales commitments with operational capabilities and service delivery models
Collaborate with Finance and Legal on pricing strategy, contract structuring, and risk mitigation
Financial Accountability
Own and deliver on revenue growth targets, bookings, and profitability goals
Develop pricing strategies that balance competitiveness with margin objectives
Achieve sales performance metrics and adjust strategy as needed
Education & Experience
Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred
10+ years of sales and business development experience within healthcare including RCM services
Proven track record of closing large, complex deals (multi-million dollar contracts)
Experience selling to hospitals, health systems, and physician organizations
Skills & Competencies
Deep understanding of end-to-end revenue cycle operations and outsourcing models
Strong executive presence with the ability to influence C-level stakeholders
Demonstrated ability to build and scale high-performing sales organizations
Strategic thinker with strong analytical and problem-solving skills
Expertise in consultative and solution-based selling approaches
Strong financial and commercial acumen
Key Performance Indicators (KPIs)
New business revenue and bookings
Pipeline growth and conversion rates
Average deal size and sales cycle length
Market share growth within target segments
Sales quota attainment and productivity
Work Environment & Travel
Remote or hybrid work environment
Travel required (30-50%) for sales activities, client meetings, conferences, and industry events