Quality Analyst

Designation: Quality Analyst

Qualification: Diploma (or) PUC II

Experience: 2+ Yrs

Primary Skill

• Good domain knowledge
• Good oral & written communication skills
• Proficient in MS Word/Excel
• Excellent analytical skills with understanding of health care claims processing.
• Ability to multi-task
• Willingness to be a team player and show initiative where needed.
• Willingness to work in Flexible Shifts

Primary Roles Responsibilities

• Ensuring all quality parameters are met by removing errors.
• Working towards service levels and meet the productivity and quality requirements.
• Counseling the team members on quality issues.
• Documenting all errors and giving feedback to each team member in the prescribed format.
• Ensuring all client updates are recorded and shared across the team.
• Executing quality check as per the latest updates.
• Ensuring timely communication with the clients.
• Identifying and updating your supervisor on the training requirements of your team.

Secondary Roles Responsibilities

• Maintaining professional decorum and punctuality
• Planning leaves well in advance
• Ensuring good interpersonal relations are maintained while coordinating

Compliance

• Ensuring privacy and security in the operation and in the operation area that includes work from office and home.
• Ensuring you have acknowledged all the Organizational policies as per HR Procedure
• Ensuring you are attending the compliance awareness and refresher sessions & other security training programs as per L&D Procedure
• Ensuring you are aware of agreed SLA of the projects you are working on.
• Following all the information security guidelines
• Reporting all security & privacy incidents to your reporting manager/ HR/Compliance Team/CISO
• Ensuring confidentiality, integrity & availability of data/information you handle
• Adhering to the NDA & confidentiality agreement
• Adhering to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC